Effective Date: August 2025

Due to hygiene and health standards, we do not offer returns or exchanges on oral care products.

However, you are protected if:

• You receive a damaged or incomplete kit

• You were sent the wrong product

In such cases, we will arrange a replacement at no extra cost.

How to Claim a Replacement:

Please contact us within 48 hours of receiving your order.

• Email: contact@dentalume.com

• Include order number, photos of the issue, and a short description.

We reserve the right to approve or reject claims based on the evidence provided.